Shipping policy

Thank you for shopping with Ayana Collections! We strive to deliver your order as quickly and reliably as possible. This Shipping Policy explains how and when your items will be shipped.

1. Order Processing

  • Orders are typically processed within 1–3 business days after your purchase is completed.

  • Orders placed on weekends or holidays will begin processing the next business day.

  • During high demand (sales, holidays), processing may take slightly longer.

2. Shipping Methods & Costs

  • Shipping costs are calculated and displayed at checkout based on your address and chosen shipping method.

  • We offer multiple shipping options, including standard and expedited services (if available at checkout).

3. Delivery Timeframes

Delivery times vary depending on your location and the shipping method you select:

Domestic (U.S.) Orders

  • Standard shipping: 3–7 business days after processing.

  • Expedited options (if available): delivery times will be shown at checkout.

International Orders

  • International delivery times vary significantly by destination and may take 10–30+ business days.

  • Please allow additional time for customs clearance and international transit.

4. Products from Abroad

Some products are shipped from overseas suppliers and may take longer to arrive than standard domestic items. If your order includes one or more of these products:

  • You may receive multiple shipments — each with its own tracking number.

  • Estimated arrival times will reflect the longer transit period.

  • We will always share tracking information so you can follow each package’s progress.

Expect delays of up to several additional days or weeks for international transit, customs processing, or supplier fulfillment.

5. Tracking Your Order

  • Once your order ships, you will receive a shipping confirmation email with a tracking number.

  • Use the tracking number on the carrier’s website to see delivery status and updates.

6. Shipping Delays

While we do our best to meet delivery estimates, delays can happen due to:

  • Weather events

  • Carrier issues

  • Customs clearance

  • Supplier or warehouse delays

Ayana Collections is not responsible for carrier delays, but we will support you with tracking and customer service.

7. Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for packages delivered to incorrect or incomplete addresses entered by the customer.

8. Customs, Duties & Taxes

For international orders, you may be responsible for:

  • Customs fees

  • Import duties

  • Taxes and handling charges

These are set by your country’s authorities and are not controlled by Ayana Collections.

9. Lost or Undelivered Packages

If your tracking shows delivery but you did not receive your order:

  • Contact the shipping carrier first with your tracking details.

  • If it cannot be resolved, contact us at [insert business email] and we will assist in investigating the issue.

10. Contact Us

If you have questions about shipping, tracking, or delivery times, please contact us at:
📧 [Insert business email]